Mobile Recharge Policy

 Welcome to Easy Mobile Recharge! This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile recharge app and services. By using our app, you consent to the practices described in this policy. Please review this policy carefully, and if you do not agree with its terms, do not use the app.

We are committed to safeguarding the privacy of our users, and we take steps to ensure that any personal information shared with us is protected in accordance with applicable data protection laws.

1. Information We Collect

We collect several types of information from and about users of our app, including:

1.1 Personal Information

Personal Information is data that can be used to identify or contact you. We collect the following personal information when you use our app:

  • Name: Collected during registration or checkout for a personalized experience.
  • Email Address: Used for account creation, password recovery, and transactional communications.
  • Mobile Number: Required for mobile recharge, verification, and customer support.
  • Payment Information: We may collect payment details such as credit/debit card numbers, UPI, e-wallet information, or bank details for processing your transactions securely.
  • Recharge and Transaction History: Includes details of your recharge transactions, including the operator, plan, and amount.

1.2 Non-Personal Information

Non-personal information is data that does not directly identify you, including:

  • Device Information: Includes device type, operating system, and unique device identifiers.
  • App Usage Data: Information about your interactions with our app, such as which features are used most frequently, session length, and app performance.
  • Location Information: We may collect geolocation data, either provided by you or derived from your device, to show you local recharge offers.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • Service Delivery: To process your recharge requests, payments, and provide customer support.
  • App Improvement: To analyze how users interact with the app and make improvements to the design, functionality, and features.
  • Personalization: To show personalized offers, plans, and recommendations based on your usage patterns.
  • Communication: To send important updates related to your transactions, service changes, or promotional offers (with your consent).
  • Legal Compliance: To comply with legal obligations, such as data retention, anti-fraud measures, and KYC (Know Your Customer) requirements.

3. Information Sharing and Disclosure

We will not share your personal information with third parties except in the following situations:

3.1 Service Providers

We may share information with trusted third-party service providers who perform functions necessary to operate our app, such as:

  • Payment processors (e.g., Razorpay, PayPal)
  • Mobile network operators (for processing recharges)
  • Cloud storage providers
  • Analytics services (e.g., Google Analytics)

These third parties are obligated to handle your information securely and only for the purposes specified by us.

3.2 Legal Obligations

We may disclose your information to comply with legal or regulatory requirements, including in response to:

  • Court orders, government requests, or other legal processes.
  • Investigating fraud, unauthorized transactions, or other security threats.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4. Data Security

We take security seriously and use appropriate administrative, technical, and physical safeguards to protect your personal information. This includes encryption of sensitive data (e.g., payment information) during transmission and storage.

However, no data transmission over the internet or storage system is fully secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once your data is no longer needed for these purposes, we will securely delete or anonymize it.

For example:

  • Transaction data (recharges, payments) may be retained for up to [X years] to meet legal and financial reporting obligations.
  • Account information may be kept until you choose to delete your account.

6. Your Rights and Choices

You may have rights regarding your personal information, depending on your location and the applicable laws. These rights may include:

6.1 Right to Access

You can request a copy of the personal information we hold about you.

6.2 Right to Rectification

You have the right to correct any inaccurate or incomplete personal data we have about you.

6.3 Right to Erasure (Right to be Forgotten)

You may request the deletion of your personal data under certain circumstances.

6.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data.

6.5 Right to Data Portability

You may have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format.

6.6 Right to Object

You may object to the processing of your personal data under certain circumstances, such as for marketing purposes.

 7. Children’s Privacy

Our app is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

8. Third-Party Links and Services

Our app may contain links to external websites or services. Please note that this Privacy Policy does not apply to the practices of third parties, and we are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you through the app or via email. Your continued use of the app after any updates constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: sarliyasavanmukeshbhai@gmail.com
  • Phone: +91 9104335394

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